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Privacy Policy & Cookie Policy

Last updated: [23/07/2026]

This Privacy and Cookie Policy explains how Aiderbichl Animal Aid UK ("we", "us", or "our") collects, uses, stores, and protects your personal information when you use our website [www.aiderbichlanimalaid.org].

We are committed to protecting your privacy and handling your data transparently and lawfully.

 

1. Who We Are

Aiderbichl Animal Aid UK is a charity registered in England and Wales (Charity Number: 1209921).
Registered office: 7 Clarendon Place, Leamington Spa, CV32 5QL
Contact email: info@aiderbichlanimalaid.org

We are the data controller for the personal information collected via our website.

 

2. What Personal Data We Collect

We may collect and process the following personal data:

  • Your name

  • Email address

  • Postal address (if provided)

  • Phone number (if provided)

  • Donation details and history

  • Billing information (processed securely via Stripe/Wix)

  • IP address and device/browser information (via cookies and analytics)

  • Website usage data

  • Any additional personal data you voluntarily provide via forms or communications

 

3. How We Use Your Information

We use your personal information for the following purposes:

  • To process and manage one-off and recurring donations

  • To send donation confirmations and receipts

  • To respond to enquiries or support requests

  • To comply with legal obligations (e.g. accounting, tax, and fundraising regulations)

  • To improve the performance and usability of our website

  • To track website usage through analytics tools (e.g. Google Analytics)

  • To plan and manage potential future communications, such as newsletters or fundraising campaigns (only with your consent)

 

4. Lawful Basis for Processing

We rely on the following lawful bases to process your personal data:

  • Consent – where you have given us permission (e.g. signing up to receive emails)

  • Contract – where processing is necessary for donation/payment fulfilment

  • Legal obligation – where we are required to keep financial records

  • Legitimate interest – for operating and improving our website and services, and for fundraising efforts (where this does not override your rights)

 

5. Who We Share Your Information With

We only share your personal data when necessary and with trusted third parties, including:

  • Stripe – to securely process donations and payments

  • Wix – our website host and donation form provider

  • Google Analytics – for anonymised website traffic analysis

  • Social media platforms (e.g. TikTok, YouTube, Instagram, Facebook) – via embedded links or integrations

  • Other providers we may use in future for email marketing (e.g. GSuite, Mailchimp) or donor management (e.g. Donorbox, JustGiving)

We never sell your data to third parties.

 

6. International Data Transfers

Some of the services we use (such as Stripe and Wix) may process data outside the UK/EEA.
Additionally, as an international organisation, some data may be accessed by our parent charity in Austria, but only where necessary and in accordance with data protection laws.

We ensure appropriate safeguards are in place for international transfers.

 

7. How Long We Keep Your Data

We only keep your personal data for as long as necessary for the purposes described above, including to meet any legal, accounting, or reporting obligations.

8. Your Rights

Under UK GDPR, you have the right to:

  • Access your personal data

  • Request correction of your data

  • Request deletion of your data (“right to be forgotten”)

  • Object to or restrict processing

  • Withdraw consent at any time (where applicable)

  • Lodge a complaint with the Information Commissioner’s Office (ICO) at ico.org.uk

To exercise any of your rights, please email: info@aiderbichlanimalaid.org

 

9. Cookies and Analytics

Our website uses cookies to enhance user experience and to collect anonymous statistical data.

What Are Cookies?

Cookies are small text files stored on your device when you visit a website.

Types of Cookies We Use:

  • Essential cookies – enable core functionality such as security and donation forms

  • Analytics cookies – help us understand website performance and usage (e.g. Google Analytics)

Managing Cookies:

You can manage or disable cookies in your browser settings. Please note that disabling cookies may affect website functionality.

10. Changes to This Policy

We may update this Privacy and Cookie Policy from time to time. Updates will be posted on this page with the “last updated” date revised accordingly.

11. Contact Us

If you have any questions or concerns about this policy or how your data is handled, please contact:
📧 info@aiderbichlanimalaid.org
Aiderbichl Animal Aid UK, 7 Clarendon Place, Leamington Spa, CV32 5QL

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